Finding the Right Fit at Goodwill: Aidan’s Career Journey

As Aidan, a Goodwill sales associate, carefully arranges a display of delicate glass flower vases, his face lights up with joy. Moments later, a pair of customers approaches the register, and Aidan greets them with a warm smile. He swiftly and accurately processes their purchases, radiating pride in his work. For Aidan, this is more than just a job; it’s a place where he thrives.

When Mill Creek store manager Greg first met Aidan, he was working as a production associate in the backroom, sorting and processing donations. It quickly became clear to Greg that the role wasn’t the right fit for Aidan. But rather than giving up, Greg saw potential and sought a better opportunity for himself.

Greg reached out to Aidan’s career advisor, Isaac, and together they discussed the possibility of Aidan transitioning to a cashier role. When they presented the idea to Aidan, he was thrilled. Though it was a new challenge, he embraced it with enthusiasm.

Thoughtful and detail-oriented, Aidan quickly excelled in his new position. He enjoyed interacting with customers, making accurate change, and encouraging shoppers to “Round Up” and donate their change to support Goodwill’s mission. Aidan has become one of the top Round Up heroes at the Mill Creek store.

Abby, a shift supervisor and teammate, has witnessed Aidan’s remarkable growth. “It’s good to give people chances that result in somebody thriving,” she said, reflecting on his journey.

Greg, too, has seen Aidan shine on the sales floor. He once complimented Aidan on his outstanding customer service. Aidan’s response was simple and heartfelt: “Helping people is really important.”

When asked if he had any advice to share, Aidan beamed and said, “Smile and have a positive attitude.”

At Goodwill, we live by eight citizenship behaviors: be kind, be flexible, be consistent, be open, listen to understand, speak up, offer praise, and own it. Greg demonstrated flexibility and belief in Aidan’s potential. Abby offered praise and support. Aidan’s kindness and positivity shine through every day.

Aidan’s story is a powerful reminder that with the right support and opportunity, everyone can find a place to succeed.