Satisfaction Survey

We value your feedback and always look for ways to improve your shopping experience in our stores.

Filling out our survey gives you a chance of winning a $50 Goodwill gift card!

I am not a Goodwill employee, or an immediate family member.

I understand Goodwill will never share, rent or sell my personal information and survey data. I have reviewed Goodwill's privacy policy regarding my email address and data used from this survey.

ABOUT YOU

First Name

Last Name

Zip Code

Please enter a valid 5 digit zip code.

Email Address

Would you like to receive news, sales and promotion updates?

YesNo

Are you a Club Goodwill discount card member?

YesNo

Have you donated items at a Goodwill store in the past 12 months?

YesNo

RECEIPT DETAILS

Finding your survey ID:
Your survey ID is at the bottom of the receipt, right above the barcode.

If your survey ID starts with T, please remove the T.

Store Number Found at the top of your receipt.

Survey ID

Please use the survey ID found at the bottom of your receipt.

Receipt Date

Enter the receipt date found near the top of the receipt in MM/DD/YYYY format.

CUSTOMER SERVICE

Were shopping carts or baskets available for use?

YesNoN/A

Were you offered a shopping cart or basket?

YesNoN/A

Did you use a shopping cart or basket?

YesNoN/A

Were you greeted and thanked?

YesNoN/A

Did employees answer your questions?

YesNoN/A

Were employees respectful, friendly and courteous?

YesNoN/A

Were you satisfied with the checkout process?

YesNoN/A

Store Standards

Please rate the store in the following areas with 1 = Poor, 2 = Below Average, 3 = Average, 4 = Above Average and 5 = Excellent.

Merchandise

How satisfied were you with the following? 1 = Highly Dissatisfied 2 = Dissatisfied 3 = Somewhat Satisfied 4 = Satisfied 5 = Highly Satisfied

Additional Questions

Are you on Instagram?

YesNo

Overall how satisfied were you with your shopping experience?

What observations would you like to share with us?

Would you like to receive information regarding Goodwill's Good Clean (office cleaning) services?

YesNo